The show must go on.
Stream ticketed events to audiences everywhere.
Whether you’re putting on a concert, a performance, a conference or a talk, now you can sell tickets to your securely streamed event - live or pre-recorded - for audiences to access anywhere.
Get in touch with us
- Stream your event in HD to over 1M+ users at once
- Customers choose a fair ticket price from a range set by you
- Customise your digital event with your own branding
- Set the event date, time and promotional photo
- Secure settings ensure your content is exclusive to ticket-holders
Tikstream Terms of Use for Host Organisations
This document outlines the terms and conditions of using the Tikstream service to sell tickets and broadcast events to audiences. By using the website you agree to abide by the terms of use incorporating the privacy policy.
- Host organisations refers to the organisation that is presenting their event or content via the Tikstream service.
- Customers refers to the users who purchase tickets to access the streamed content on Tikstream.
- Site refers to the Tikstream website and service.
Tikstream is a service available to people 13 years old and over. If the event is not suitable for children or teenagers, this needs to be specified in the event details. Tikstream will not be held responsible for inappropriate content being presented by host organisations. Tikstream does not control the content provided or presented by host organisations.
Broadcast rights and copyrightAll broadcasting licensing and copyright is the responsibility of the performing host organisation. You warrant that you have rights to present the content to an online audience when using Tikstream. You use Tikstream at your own risk and accept that Tikstream cannot guarantee that customers or others will not record or copy the content presented, despite Tikstream efforts to prevent this. You affirm that you are the creator and owner of and/or have the necessary licenses, rights, consents, releases and permissions for any content that you present on Tikstream.
Prohibited contentHost organisations will not present unlawful content, false or misleading content, or content with malicious intent (eg. distribution of malware).
Customer relationsYour brand will be represented by Tikstream and the customer relationship is primarily between the host organisation and the customer. Tikstream acts as the facilitator of this connection. It is important that the quality of your content and the streamed event that you provide will meet your customer’s expectations. Tikstream will not be held responsible for any dissatisfaction with the content presented. All customer support requests will need to be managed by the host organisation. Tikstream will endeavour to support host organisations to troubleshoot customer issues, within reasonable expectations and response times but cannot guarantee immediate rectification of issues.
Customer experienceThe customer experience of Tikstream is intended to be smooth and seamless, however end-user performance will be contingent upon individual internet connection speeds.
In the event that the service fails due to poor connection, Tikstream will not be held responsible. The material on Tikstream is provided as is and without warranty of any kind, either express or implied. To the fullest extent possible under applicable law, Tikstream disclaims all warranties, express or implied. Tikstream does not warrant that the function performed on the site will be uninterrupted or error free, that defects will be corrected or that this site, including its servers and software are free of viruses or harmful components.
Recording and presenting contentThe host organisation is responsible for recording all audio and video content for presentation via the live or pre-recorded stream. Tikstream will endeavour to provide guidance on the optimal content production, however the quality of the production is the responsibility of the host organisation. The host organisation agrees to ensure that the presentation of the streamed content occurs at the ticketed event time and date, or not more than 30 minutes after the starting time. In the event of unforeseen delays to live streaming service, the host organisation should notify Tikstream and its customers of the expected delay.
Customer refundsIn the event that a live-streamed event is cancelled and must be refunded, the refunds will be managed by the host organisation. Fees collected by Tikstream (including payment gateway and service transaction fees) will not be refundable by Tikstream.
Customer dataIt is expected that customer data, including personally identifiable information and transaction data will be passed onto the host organisation for their future use. Please refer to the privacy policy also.
DonationsIt is the responsibility of the host organisation to manage donations and receipts for donations according to the appropriate local laws and regulations. The onus is on the host organisation to communicate with customers how any donation funds will be put to use. Donation amounts are calculated based on the total price nominated by the customer for the ticket purchase, less the base ticket price, less the transaction fee. All prices include GST.
Payment termsTikstream collects a transaction fee based on the volume of tickets sold to live or pre-recorded streamed events. This transaction fee will be stipulated in the service agreement between Tikstream and the host organisation. Fees will be calculated and invoiced on a monthly basis and paid within 14 days unless agreed otherwise in writing. Host organisations may be required to pay a set up cost before events and ticket sales can commence.
Third partiesTikstream may provide links to other services and does not provide any warranty or guarantee for these third party services. Tikstream does not warrant or guarantee the correctness, accuracy, timeliness, reliability or otherwise of the material on this site or third parties. Tikstream will regularly improve the service and undertake maintenance but provides no assurance of resolution of defects. Please also refer to the relevant terms of use for the third party payment gateway employed in your Tikstream service, such as https://stripe.com/au/ssa and https://www.tessituranetwork.com/en/About/Terms-of-Use#terms-of-service.
Intellectual property and lawThe website and its contents and features (including information, software, images, content, video, audio, designs and code) are owned by Studio Bravo Pty Ltd trading as Tikstream. This is protected by copyright and intellectual property laws.
Your use of this service is governed by the relevant local and federal laws. You are expected to comply with these laws.
Change of termsTikstream reserves the right to change these terms at any time. All changes are effective at the time of posting them on this page. In continuing to use the service, you accept the terms at the time of use. It is your responsibility to check these terms periodically to stay up to date.
Privacy Policy
Last Updated: April 2020
Studio Bravo Pty Ltd trading as Tikstream (“we/us”) operates http://www.tikstream.com (the "site"). Tikstream is a premium digital streaming service that you can access by purchasing tickets to live or pre-recorded events hosted by various third-party organisations. This policy outlines the data and information we collect and how we use it, as well as how you can access your own personal information.
We use your personal information only for providing and improving your site experience and managing your transactions on the site. By using the site, you agree to the collection and use of information in accordance with this policy.
Information collection and useWhile using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name and email address.
Payment dataWe do not collect or store your credit card data. Payments are managed by the third party payment gateways that the website uses. These payment gateways are trusted and secure solutions that offer their own privacy policy and terms and conditions for use. You should review the privacy policies and terms on these sites, such as https://stripe.com/au/legal
Disclosure of your dataWhen you make a transaction using Tikstream, your personal information may be recorded and stored by us and also provided securely to the third party organisation hosting the event that you have bought a ticket to. Tikstream may pass your name, email address and transaction value to the third party. This third party will not contact you with marketing communication without your consent.
Your personal information will not be disclosed to any other third party organisation without your prior consent.
Log dataLike many site operators, we collect information that your browser sends whenever you visit our site ("log data”).
This log data may include information such as your computer's Internet Protocol ("IP") address, device type, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this data to understand user behaviour on the site and how the experience could be improved. This log data is not personally identifiable.
CommunicationsWe may use your personal information to contact you with details of your ticket purchase and access codes, newsletters, marketing or promotional materials and other information that supports your experience with Tikstream. At any time you may choose to opt out of marketing communications, however your access to the site events will not be possible without receiving an email confirmation from Tikstream when you make a purchase.
CookiesCookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use cookies to collect information and improve your site experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site or your experience may not be as easy to use as it could be.
SecurityThe security of your personal information is important to us. No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercial best-practice security measures to protect your personal information, we cannot guarantee its absolute security.
Changes to this privacy policyThis Privacy Policy is effective as of April 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our privacy policy at any time and you should check this privacy policy periodically when using the site. Your continued use of the service after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.
If we make any major changes to this privacy policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
Accessing your personal informationAt any time you can reasonably request to access your personal information that we have stored. You may request to be removed from our database.
If you have any questions about this privacy policy or wish to access your personal information, please contact us.